Product: NBA Live MobilePlatform:Apple iPadSummarize your bug Shop issue. When I click on an item it reads purchase failed and “we’re sorry but the transaction was not successful. We’ll try again later. It’s been doing this for the past 2 weeks. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I don’t know What happens when the bug occurs? Purchase failed What do you expect to see? To be fixed. please fix issue.

Hey, @pvivalo Sorry you're running into purchasing issues for the last 2 weeks. Do you have any pending purchases under your Apple account at all? Can you let me know if you're still getting the error after running through all these mobile troubleshooting steps that take a few minutes to complete? iOS Troubleshooting https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

Shop issue | EA Forums

18 Replies

EA_Blueberry
Community Manager
4 years ago
@Hakulal1

Can you run through all of these steps and then try making the purchase again?

As long as you log into the game with Google/Facebook/EA your progress will be saved if you re-install the game.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Hakulal1
4 years ago
Lol. Back to again with same troubleshooting steps. I have tried it thousands times.
Hakulal1
4 years ago
Just now I tried to make purchase. A new error message appeared. I have attached the screen shots
EA_Blueberry
Community Manager
4 years ago
@Hakulal1

Have you tried removing your payment method and re-added it?
Hakulal1
4 years ago
Yes. Still same issue
Hakulal1
4 years ago
Please fix this issue . Issue is not with Google pay. The problem is in fifa mobile. I have recently made purchases in another game. No problem at all. But can't make purchases in fifa mobile 22. Please fix it
EA_Blueberry
Community Manager
4 years ago
I just got back in from the weekend today, @Hakulal1

I'm sorry to see you are still having trouble with this. I must ask you to contact our Support team so they can pull up your account to help verify what is causing this payment error.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/
Hakulal1
4 years ago
Whats wrong again? Yesterday i have successfully make purchase but today same problem. Yesterday when i open fifa app , it asked me to download an update. After update, there were no purchase issue. Today, again there was update, after update i could not make any purchase again. Same error message. Fix it plz

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Shop issue

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