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dessyboy60's avatar
4 years ago

Black Screen and Freezing when exiting game !

I have a 3080 graphics card. My computer is connect to a regular monitor and my 4K sony tv.

I play NFD Heat with the TV as the display

When i exit the game, i get black screens on both displays. I even have problems closing the game via task manager, i have to force shutdown my computer. Then when i restart my computer, my graphics card is stuffed and the TV is not showing. I have to reinstall my graphics card drivers to get it working again.

I really love the game but am not willing to do this everytime i want to play it

Any suggestions ?

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @dessyboy60 

    Some trial and error troubleshooting may be required here.

    • Try disconnecting the unused display before you start the game
    • Take a look a the display priority in Windows (Display 1, Display 2 etc.) and check if swapping the displays there has an effect.

    Thanks.

  • @EA_BarryThanks for the suggestion, i'm afraid it didn't work. I tried (from a total fresh reboot) totally disabling my tv (unplugged from graphics card) and running the game from the one monitor, same issue when exiting, black screen. And i closed absolutley every program and service i could.

    DOes seem to be related to on the games exit, it going back to the Origin app, when shutting down, i am sometimes getting a ''breakpoint reached' error for the Origin app, any more suggestions ? thanks

    I do miss the days when games didn't need to load through multiple apps/platforms (in this case steam and origin).

  • rcgldr's avatar
    rcgldr
    4 years ago

    I had the same problem with a standard monitor when exiting the game. Not only did the game freeze up, but it managed to black out the entire screen other than the tool bar when I pressed the Windows key, but trying to start any other app just went back to black screen.

    That and the lack of support for generic controllers on the PC version is the reason I had the game removed from my library and got a refund, as it's unlikely EA is ever going to fix these bugs or issues. 

    The last need for speed game I bought was Shift 2 Unleashed, and with the game and controller issues, I probably won't buy any other Need For Speed games. I don't understand why the older PC need for speed games can support just about any controller, including joysticks, wheels and pedals, gamepads, ... , using the generic Windows HID (human interface device) | DirectX, but newer games have lost this ability.

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