Black Screen at Start + Crashes after Playing
1. After launching the game from either within Origin or the desktop icon, the game screen maximizes and stays black. Only when I ALT+TAB to desktop, then back to Heat does the game startup. 2. ...
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EA_David
Community Admin
Community Admin@mbrogz3000 @itsTylerkun Hey, can I check if playing offline has any effect for you, as @3DiE9djua2 suggests?
Do you experience a degradation of performance, even a little one, just before the crash? If you monitor component usage or temperature, do you get a spike before this happens?
@mbrogz3000 For your strange initial startup issue, can I check if you use more than one monitor? Does changing your primary monitor have any effect?
@amkingchar I suspect your base issue is a different one. Do you have more than 1 Hard Drive? If so, can you try reinstalling the game to a different drive? From what I've seen needing a 20GB repair is not expected behaviour, I just ran a repair of my copy and it just did a scan, no repair needed.
You may want to also try a Clean Boot and try temporarily disabling your security software when repairing Origin, it sounds like something is preventing the game data from being written properly.
So I didn't tried to download the game to a different driver yet main reason is that if I do that I need to change the origins original location and that means some other games won't factions as well and the will probably need a different path to verify the files but for some reason is the only game that does that and it takes up to 100% CPU usage I don;t know if that is normal but why is only that game ?
I will try another one to two times to start it up but if i see that is not working I guess I'll have to go with the changing the driver option but still what I don;t like is that the game was working fine for 22h and after that everything started to happen !
Just want to add that nvidia released new drivers yesterday so its worth trying them to see if that fixes anything.
@amkingchar changing installation path in origin should not affect already installed games. Its only new installations that will use the new path. I have origin games spread on 3 drives atm and its no problem at all.
- @3DiE9djua2 I actually downloaded that new driver last night when I reinstalled windows. It still caused crashed for some unknown reason. Although, I’m sure it won’t hurt to update the driver anyways.
@itsTylerkun well so much for hoping for an easy fix.
if you keep crashing after trying to force the use of the nvidia card please post your dxdiag. it may have some clues. i
Turns out I send my Laptop for an annual check up and they told me that the actual hard driver that the game was installed its kind of not functioning correctly so I changed it I added a brand new one and I'll start the download process soon so. Lets see if that solves the problem !
FYI: Yeah so I launched the game once it downloaded and it started up fine (on windowed screen but was ok when i pressed alt-enter) it worked perfectly but I will be running some races that sometimes my PC crashed on to confirmed that. Overall for now seems to be ok and we hope it will be that way !
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