black screen startup need for speed hot pursuit

@crazyachraf46

Please post your Dxdiag report here so we can take a look, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

here you go 

@crazyachraf46

It looks like your PC is trying to use the graphics processing on your CPU rather than your AMD Radeon R7 M260.

Please see the following link for info on creating a Gaming Profile which should allow your R7 M260 to be used with this game.

https://support.amd.com/en-us/kb-articles/Pages/How-To-Create-Game-Profiles-Using-AMD-Radeon-Software.aspx

Please let us know if this helps you get going, thanks.

@EA_Barry

I followed the instructions on the page but it didn't help. I have also tried to reboot the system but still nothing

@crazyachraf46

Can you update your video drivers and then retry creating the above Gaming Profile please.

https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064

@EA_Barry

still nothing 

but the weird thing is that i'm using the same laptop as before with only a different hard drive

here