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Anonymous's avatar
Anonymous
10 years ago
Solved

Can someone please help me

First of all Great game really like it love to play it but, im having connection problems have contacted EA and made a case # 23581105 But then it went silend i still have connection problems so he...
  • Straatford87's avatar
    Straatford87
    10 years ago

    @PufPufPass79

    You're welcome. Funny note: while I work from another country I actually happen to be from the Netherlands as well. Go Dutchies!

    This also means that I am familiar with your internet provider. I checked their website and found several self-service tools that might help you with improving your internet connection:

    https://www.kpn.com/prive/tv-internet-bellen/service/installeren-gebruiken/servicetools.htm

    I hope that helps you. For any further questions your internet provider is still the place to go. They will have access to your router and network settings, something that we at EA cannot check for you.

    I do hope everything works out for you so that you can get back into the game. Lastly, good to hear that you like Need for Speed. I think it is a great game and that makes me proud that I get to support it!

    Have a nice day,

Anonymous's avatar
Anonymous
10 years ago

Thank you for your answer Tom

Did some more test and found out that im losing packets at 3 ip adresses (72.52.48.202)-(195.190.243.1)-(159.153.225.30)

 advanced connection troubleshooting i have read it and aplied it.

Really like too thank you for your help.

I will contact my local internet provider too ask them why i having trouble with my connection. But it is easyer to talk to you guys at EA and your in a different country.

Keep up the good work really like the game.

Regards PufPufPass79

Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
10 years ago

@PufPufPass79

You're welcome. Funny note: while I work from another country I actually happen to be from the Netherlands as well. Go Dutchies!

This also means that I am familiar with your internet provider. I checked their website and found several self-service tools that might help you with improving your internet connection:

https://www.kpn.com/prive/tv-internet-bellen/service/installeren-gebruiken/servicetools.htm

I hope that helps you. For any further questions your internet provider is still the place to go. They will have access to your router and network settings, something that we at EA cannot check for you.

I do hope everything works out for you so that you can get back into the game. Lastly, good to hear that you like Need for Speed. I think it is a great game and that makes me proud that I get to support it!

Have a nice day,

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