Forum Discussion

1 year ago

Solved

cant launch nfs heat on steam stuck on preparing game

I launch nfs heat on steam and then been stuck on "Preparing game..." and then after it closes the EA app crashes. See the pictures

nfs heat

EA_Illium
1 year ago
Hey Everyone,

I wanted to check if anyone is still running into issues launching NFS Heat on Steam.

If so, can we try the following steps first?

Verify the game in via your Steam library

EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Close other running applications on your device

Run the System File Checker tool, then Check for Windows and GPU updates

Repair or Install the VC++ files for your game (Guide here)

Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues

Restart your device in Clean Boot mode first then try again.

Thanks!

ExtinctLights

Seasoned Newcomer

1 year ago

I had this problem too yesterday. The problem may have been that the game wasn't being added to my EA App library after installation via Steam. Did some restarts, connecting and disconnecting the network, launched the EA App or Steam in different orders, and launched the game a few time---none seemed to work. This morning I tried launching the EA App again and suddenly it had added NFS Heat to my library and automatically launched the game. Very weird behavior, but now the game seems to be working fine.

EA_Illium

EA Staff (Retired)

1 year ago

Hey Everyone,

I wanted to check if anyone is still running into issues launching NFS Heat on Steam.

If so, can we try the following steps first?

Verify the game in via your Steam library
EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool, then Check for Windows and GPU updates
Repair or Install the VC++ files for your game (Guide here)
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode first then try again.