If this issue persists then make sure you've followed the steps in the below two threads:
I had the same issue, and fixed it myself.
What I did was I uninstalled vjoy, and a gamecube controller driver. If you have any drivers to use controllers other than the xbox360 I would recommend uninstalling those drivers. It worked for me.
Btw it seems all ea customer service could tell me is to reinstall the game. lol
HOPE THIS FIXES IT FOR YOU 🙂
DICE TeamThanks for posting this. I am currently in the process of creating a sticky with a list of all programs that could cause conflicts within Need for Speed. I will add this to the list.
Lastly, I spend a lot of time on the phone myself before I came to the forums. I would like to share some information on what an Advisor can or cannot do. Basically, it is impossible for an Advisor to have any idea on what could be running on a users system. If you think about it; there are so many programs that could cause conflicts with Origin, Need for Speed or even other programs.. it is impossible for them to go through a list of running programs with you while on the phone.
The main step that our Advisors can test with you on the phone would instead be a clean boot. If done properly, this shuts down all background programs and processes that are not related to Windows. If the game then works there is a clear indicator that something on the system is causing the issue.
Not sure if they tried this step with you but I hope that does provide some clarity.. 🙂
