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EA_David's avatar
EA_David
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6 years ago
Solved

[Data Collection] - Xbox - Cannot get past "Sign in as..." Screen

Hello everyone. After the January Update, some of you have reported an issue occurring on Xbox, where you are stuck at the title screen saying "Sign in as your username". When in that screen, your c...
  • EA_David's avatar
    EA_David
    6 years ago

    Hi all, while this is being worked on the following steps should get you back in. 

    - Close game

    - Unplug all USB devices 

    - Connect controller via cable

    - Launch game

    - On title screen, unplug the controller and turn it back on

    We'll mark this as solved purely to show visibility, the base issue persists, but this should at least get people back in. 

    Thanks to everyone for the info provided. 

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