Defective disk
Hi there,
My son just saved enough $ to buy his new game. We just moved & he tripped on the xbox which caused the disk to rattle inside & stop working. His dad tried fixing it but it still has ...
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We've purchased several of these need for games & this is the only one that we have had a problem. We are not blaming anyone for this. It was our accident.
I just thought as part of your customer service you'd at least have a discounted version for these types of situations. Especially since disk only cost you a few cents to produce & we've already paid for the artistic license through our original purchase.
Is this really how you handle your customer when this type of problem comes up? I hope you can provide us with a better answer than that.
Thanks, Silvia
- Approved
Tried that but can't seem to find a place to email them directly. I was hoping I could reach through this means. I'm not impressed with their customer support. Thanks for responding anyway.
- Approved
hello , you might want to ask / pm this user ,how he done his disk replacement > he is still waiting for his disk ,but he manage to contact support and arrange replacement
link to topic > http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/EA-support-hello-hello-hello-is-there-anyone-out-there-is-there/m-p/397680#U397680
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