Diecast model car

Have received an e mail today saying the polestar model in with the deluxe edition is of poor quality and EA are going to replace this free but you need to submit a picture of your receipt and a code . Trouble is this link is not working. I contacted EA support and they are aware of this issue saying it may be a while before I can claim ???? Anyone else having this issue??

It came from my supplier Game.co.uk with a code and instructions to enter The EA website and confirm with a picture of your receipt. This will then get you a replacement model of higher quality from EA at no cost.😎👍

Yes, I have the same issue and can't submit the request with an error message "There is an error in your submission.". I've already tried on different language EA support and I get the same result. I've got my code from Amazon.de since I've bought there this special edition.

Well I check my emails yesterday and got the same email. Only problem is it also says the same too. I went on the online chat and asked and they said they knew about it. The adviser told me to stay updated on the official forums to know when it's fixed but I can't find the official forum post so I don't know to be honest mate.

Hello, I was able to submit it today:

"

You have successfully entered your proof of purchase of the NFS Heat Ultimate Edition. Thank you again for your understanding and we will be in contact very soon.

If you wish to speak to anyone, please go here: https://help.ea.com/en/contact-us/

We hope you enjoy the game whilst you wait for your new Polestar 1 NFS Hero Car model."

I wish you all can!

Regards

I don't get it. Are you guys talking about the model that came with the collector's edition or the polestar in the game. The model with the deluxe is poor quality. Not as the one shown in the picture. Air vents are missing, rear view mirrors and different wheels.

I'm still getting the error after trying every day for 2 weeks 😩😩