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umuckurlife's avatar
umuckurlife
1 year ago
Solved

Duplicate email

My son has a teen ea account linked to his email address.  He wants to play NHL 24 , but the game says congratulations you can now upgrade to a teen account.  But, as stated above, he already has a t...
  • EA_Illium's avatar
    EA_Illium
    1 year ago

    Hey @umuckurlife 

    It sounds as if the EA account linked to the platform he plays NHL on might be a child account, or he has a secondary EA account. 

    For assistance with looking at his EA account and ensuring everything is updated correctly, you will need to contact our support. 

    Try using the following steps to create a ticket:

     

    How to use EA Help

     

    1. Go to the EA Help homepage.
    2. Select NHL 24 (or any game you're trying to play)
    3. Select the See all help topics
    4. Select the option I want to update my EA Account information (or select what best matches your case)
    5. You should be able to choose from Chat or Email (options can vary) 

    Cheers!

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
1 year ago

Hey @umuckurlife 

It sounds as if the EA account linked to the platform he plays NHL on might be a child account, or he has a secondary EA account. 

For assistance with looking at his EA account and ensuring everything is updated correctly, you will need to contact our support. 

Try using the following steps to create a ticket:

 

How to use EA Help

 

  1. Go to the EA Help homepage.
  2. Select NHL 24 (or any game you're trying to play)
  3. Select the See all help topics
  4. Select the option I want to update my EA Account information (or select what best matches your case)
  5. You should be able to choose from Chat or Email (options can vary) 

Cheers!

 

85gbgitj73q1's avatar
85gbgitj73q1
1 year ago

having the exact same issue and appears that there are multiple user requests relating to same problem going back for many years and still no reasonable solution for this. The chat and help options you suggested do not work and there is no one available to resolve the problem which is clearly a coding issue on EA Sports side. It is not reasonable at all for someone to have to create another email to resolve the duplicate email problem when upgrading to teen account when they already have one master email for all their account and security info. 

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