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yannku's avatar
yannku
8 years ago

DXGI Error Device Removed

Product: Need for Speed Payback
Platform:PC
Summarize your bug While playing these races: Backdoor, Natalia Nova: Supernova and Razor's Edge and I am 75% of the race this error pops up and the game crashes and I have to force close the game.
What is your gamertag/PSN ID/EA Account name? Yannku
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? ECT - GMT + 1:00
Steps: How can we find the bug ourselves? Play these races: Backdoor, Natalia Nova: Supernova and Razor's Edge
What happens when the bug occurs? The game crashes and I have to force close the game.
What do you expect to see?
Please select your region Europe
Were you connected to other players when the bug occurred? No

‌

While playing these races: Backdoor, Natalia Nova: Supernova and Razor's Edge and I am 75% of the race this error pops up and the game crashes and I have to force close the game. 

My setup is:

CPU: Intel 4700-MQ 2.4ghz

Ram: 16gb

Gpu: Nvidia Gt 750M sli

2 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    8 years ago

    @yannku Hey, does reducing your graphics settings have any effect? The error message usually indicates a graphics card crash, and the 750m is below the minimum specs for the game. A 750Ti is listed as a minimum, whereas you have the less powerful mobile variant. 

    Requirements Link


    That said we can sometimes play games below spec. Posting your dxdiag details may help with looking into this, too: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Thanks. 

  • yannku's avatar
    yannku
    8 years ago

    Hi David 

    I tried on low graphics but the same thing happened.

    Will the game be having an update where it will support sli?

    I am attaching the dxdiag details.

    Thanks

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