EA app instantly crashing
So, I've been trying to play NFS Heat for the last 2 weeks but have run into the same issue with the EA app ever since, the game was on my hard drive then i moved it to my SSD and ever since that mom...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey @madzo26,
I'm sorry to hear you're unable to play NFS Heat since you moved the installation folder. As you mentioned, the EA app has not been working properly since you made these changes. Perhaps a clean install will help with that. There's a program called Ccleaner that helps remove all cached, temp, and registry files.
To delete them, you can try using CCleaner to clear out issues and errors.
For instructions on how to use Ccleaner to uninstall apps, click here.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
After that, try reinstalling the EA app and the game. Let us know how that goes,
Hi, thank you for responding to my message.
I've tried to uninstall the app with CCleaner but it didin't work also, tried installing on a different drive it didn't work also, tried updating every driver again it didn't work, booted in safe mode still no effect.
Can you tell me where could i get the logs for the crashes so i can find out what's causing or what process is in the background etc.
Hi again, so i tried to uninstall EA App with CCleaner again after trying everything else now it appears as something is probably corrupted as INST-21-577 error code appears.
And here is the screenshot.
same thing here.
