EA app instantly crashing
So, I've been trying to play NFS Heat for the last 2 weeks but have run into the same issue with the EA app ever since, the game was on my hard drive then i moved it to my SSD and ever since that mom...
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I think it's crashing because of win update, or it could be some backend issue that we still don't have a fix for, we gotta wait ig haha.
EA_cuervo
Community Manager
Community ManagerHey, I'm sorry to hear that didn't fix the problem and caused a new error. The new error can be fixed by following the steps in this article: How to troubleshoot common EA app error codes
Please check if that helps and if you can install and access the EA app again,
hi, @EA_cuervo im having the first problem mentioned, which is the app crashing instantly after opening. i have tried methods on the link you gave and it didnt work. here's a screenshot of the crashing if that helps.
- EA_cuervo
@AnomalySunrise, thanks for the further information.
Can I just confirm if you tried using Ccleaner to uninstall the EA app? Also, please make sure your Windows is up to date, and if the problem persists, please share a DxDiag: How to gather information on your PC using DxDiag
@EA_cuervo hi, i have indeed used ccleaner to uninstall the app, but nothing changed. here is the dxdiag information:
