EA app instantly crashing
So, I've been trying to play NFS Heat for the last 2 weeks but have run into the same issue with the EA app ever since, the game was on my hard drive then i moved it to my SSD and ever since that mom...
Forum Discussion
hi, @EA_cuervo im having the first problem mentioned, which is the app crashing instantly after opening. i have tried methods on the link you gave and it didnt work. here's a screenshot of the crashing if that helps.
EA_cuervo
Community Manager
Community Manager@AnomalySunrise, thanks for the further information.
Can I just confirm if you tried using Ccleaner to uninstall the EA app? Also, please make sure your Windows is up to date, and if the problem persists, please share a DxDiag: How to gather information on your PC using DxDiag
@EA_cuervo hi, i have indeed used ccleaner to uninstall the app, but nothing changed. here is the dxdiag information:
- EA_cuervo
The Windows error reporting part has a couple of errors, and it's also not displaying the information for your dedicated GPU correctly. These errors could be the reason why the EA app is not running as it should.
To fix that, you can try to:
1 - Update Windows
2 - Use the System File Checker tool to repair missing or corrupted system files
3 - Clean install your graphics card: Troubleshooting graphics on PC
Once that's done, please restart your PC, re-download the EA app installer from https://www.ea.com/ea-app and try installing the app again.
I hope this helps,
