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Anonymous's avatar
Anonymous
10 years ago

Error with Need for Speed Rivals DirectX 10.1 and Windows 10

Hi all I have Windows 10 installed, and bought myself Need for Speed Rivals yesterday. Installed, updated, etc. When I try to run the game, I get an error message (picture attached). Any help? I'm ...
EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
10 years ago

@ShineGamer12 Hi there,

That looks as if your system only recognized the on-board graphic chip from Intel, but not any dedicated graphic cards (if your system has any).

Can you post a DxDiag of your system? Instructions are available below:
1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available


7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

Cheers,

Nils

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