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Pastel_Diogo's avatar
Pastel_Diogo
3 years ago
Solved

Game doesn't download nor am I able to add it to my collection

Hello everyone, Currently I am subscribed to EA Play (regular, not Pro) and I've been trying to download NFS Hot Pursuit Remastered for the past day and a half. However, whenever I try to do that th...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey @Pastel_Diogo Thanks for the update, I'm glad you found a workaround. If this is an issue with the EA App, would it be possible to get a Bug Report filled out so we can pass this information to the team? Be sure to include a DxDiag.  

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @Pastel_Diogo To check do you have more room left on the HDD than is needed for the game? also to check to you have any anti-virus software running that may be interfering with NFS HPR?

Pastel_Diogo's avatar
Pastel_Diogo
3 years ago

Hello!

Thanks for the reply. To answer your questions:

I have far more than enough room to download and install the game, I have installed bigger games than HPR since I created this thread. 

And the Anti-Virus likely wasn't an issue as I was able to finally download Hot Pursuit Remastered, however it was through Origin, by searching for a setup file, installing it and playing through there.

Just like how I couldn't even start Burnout Paradise Remastered after successfully downloading it, but I was able to on Origin. Both kind of issues that, while looking for a fix, seem like a lot of people have complained previously.

It seems like this was a very serious issue from the EA App itself.

Hopefully this still isn't around when Origin's services go for good.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @Pastel_Diogo Thanks for the update, I'm glad you found a workaround. If this is an issue with the EA App, would it be possible to get a Bug Report filled out so we can pass this information to the team? Be sure to include a DxDiag.  

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