Forum Discussion

5 years ago

game won't launch in steam

So I bought NSF:HEAT through Steam and after almost six hours of hangups and missing dll's (on steam's end... don't get me started) I finally got the game ready to launch. Upon pressing the 'play' bu...

nfs heat

LDBmomentumLDB

5 years ago

I have a very similar problem, I purchased the game through steam and it is download both through steam and origin. But when I try to launch the game my steam name will light up green that I am in game then go right back to blue. I tried validating the files, backing up the files, launching through origin, disabling my virus protection (other online recommendations) and ect ect. I really do not want to refund the game, so I feel your pain as well.

EA_Atic
DICE Team
5 years ago
Hey @LDBmomentumLDB @Dracosius can you try clearing Origin cache and see if that helps.

/Atic
- Dracosius
  4 years ago
  So, to update: I got the game working shortly after posting this issue - had to delete the steam copy and download/reinstall through the origin app so that origin would recognize the steam purchase. A bit of a hassle, but ultimately this worked to resolve my issue. At least until the recent origin app update. Now for some reason it fails to recognize the game is already installed. I went to click the download button to reinstall heat through the origin app (as this resolved my issue once before), only this time I get the same error: "sorry, it looks like need for speed heat deluxe edition isn't installed." So now, not only can I not play it, I can't even download it again to fix it the way I did the first time.
  And yes, I've cleared my cache. I've restarted the pc, the app, the launcher; I've tried starting the game through steam (no controller plugged in), through origin, from the shortcut on my desktop - they all bring me back to origin's inability to play in the sandbox with others.
  It's sad that a $75 purchase can't be enjoyed. On a slightly related note, how does one request a refund? In my case, probably through steam... but with the way things are going, they won't recognize my origin game was ever purchased...