Forum Discussion

Anonymous

8 years ago

SolvedApproved

Hot Pursuit not starting (error message - cannot start the graphics device)

Hi, When I try to launch the game it tells me "Cannot start the graphics device. Check your setting are valid in the config tool" The game version 1.0.0.0 worked on this computer. But after Update...

Anonymous
8 years ago
Approved
Thank You for advice. I will try it next time , when i have similar problem.
But i already somehow solved the problem. I just used RC flight simulator (RF7) from Phoenix RC and after that , when
i once more tried to launch Hot Pursuit , it worked fine!!!

EA_David

Community Admin

8 years ago

Thank you. Can you try restarting with a Clean Boot then try again? Perhaps there's some 3rd party program that's leading to a conflict when the game tries to display in fullscreen?

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Anonymous

8 years ago

Approved

Thank You for advice. I will try it next time , when i have similar problem.

But i already somehow solved the problem. I just used RC flight simulator (RF7) from Phoenix RC and after that , when

i once more tried to launch Hot Pursuit , it worked fine!!!

EA_David
Community Admin
8 years ago
Wow, thanks for coming back with the update. I'm not sure what was going wrong here, but at least things are up and running again for you. 🙂

Cheers!
Anonymous
8 years ago
Approved
hi i have same problem plese could you tell me how to fix
Fatalut1on
8 years ago
I have the same exact problem with 980ti
Fatalut1on
8 years ago
Thanks for no fix EA. I guess you don't care about your playerbase at all
sevenape
7 years ago
I have this problem too.

Case number: 0e0543767014eab9

is there a fix please?
pradeeppaschapu
6 years ago
I tried all the above help you mentioned. Yet the problem's still the same. Please help me out?
Here's my msinfo attached to this message.
mymsinfo.txt3.7 MB
Zxrbatman
5 years ago
I thought rf7 is a game, how did you use it