I want to get a refund for Need for Speed Rivals

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

1) For refund you must contact EA support

• http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
• http://help.ea.com/en/article/contact-ea-help/
• http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/

2) Did you try all three different multiplayer settings? 

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Players can set their worlds' status to one of three settings, Public, Private, or Friends Only
These settings determine how the game will try to make your match online.

• Public will try to match make to a public game containing friends first, then will try to fit you into a game with a free slot. If neither are possible, you'll simply create a new public game.
• Private is basically invite-only, and others can only join your world if you invite them to it.
• Friends only will allow friends to either race into your game on their own, or well as be invited into your game.

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Source: http://help.ea.com/en/article/need-for-speed-rivals-online-information/

We tried to make so called "private game" wich says friends only and we were destracted by cops npcs or bots.... what ever bots that drive all around the city to create kind of flow, but because of these NPC`s we spent full hour to arrange the race even few of us were unable participate in the race because there were cops all around us and they were even "aggroing" on others of us to get us involved into the chase. (but we were just standing waitinf for other of my friends to come.) my friends were able to request "refund" because they purchased game less then 24 hours ago. and i`m stuck with the game in my library i bought to play with my friends(and currently i`m the only one ho still has it). 

Thank you for the advice MR. Mikimuster3 but we were using the setting you`ve discribed.

when solo(i mean public play) is fun and physics is ok, graphics is great but i unable to comfortly play with my friends and no "so called" BOTS.

Also when i`m trying to connect to help center it takes forever to load list of my origin games....... =((

I never mad a refund so far. But, I found some links for You:

• http://help.ea.com/en/refund/

• http://help.ea.com/en/article/electronic-arts-warranty-policy/
• http://help.ea.com/en/article/origin-apac-returns-and-cancellations/
• http://help.ea.com/sg/article/returns-and-cancellations/

• http://help.ea.com/in/article/what-s-the-great-games-guarantee/
• https://www.origin.com/en-ie/great-game-guarantee

• http://help.ea.com/ca/article/ea-uk-warranty-policy/

ok this so called refund is a fiction. nothing works for me. just a wasted mone on a wasted game. 

never loadin page in contact us and whatsoever............

nothing will work now.. just stuck with the game i dont want......

For now its not possible due to reply was received afte first 24 when i first time started game.(((