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TrippyCivic's avatar
TrippyCivic
4 years ago
Solved

If my PSN gets banned with my main nfs heat account can i transfer it

My main psn got permanently banned after someone hacked it and i record it back, i have level 50 and 8 million on my account last left off and now i am banned and can not play online, is there anyway...
nfs heat
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    You will need to speak to our Terms of Service team @TrippyCivic.

    It is not possible to transfer content from a banned account. 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

You will need to speak to our Terms of Service team @TrippyCivic.

It is not possible to transfer content from a banned account. 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

TrippyCivic's avatar
TrippyCivic
4 years ago

My need for speed account isnt banned my playstation account is banned, there’s absolutely no way i can get my level 50 onto a different psn account on the same console?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @TrippyCivic our team would not be able to transfer content or progress between accounts.

    Darko

  • Chizou2023's avatar
    Chizou2023
    Seasoned Ace
    4 years ago

    Yo, NFS Heat doesn't support cross save, meaning that your recent progress in the game will not be transfered/shared to another console, even if you log in with the same account. Now this time, since your psn was banned and you are going to start a new psn account, then you have to start the game all over again, compared to other games like Genshin Impact, which supports cross save, you could transfer/share your previous data there.

    • TrippyCivic's avatar
      TrippyCivic
      4 years ago

      yup not playing nfs until the new one comes out 🤣 had every car in the game and 8million to spare not grinding that again smh

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey all, I'm going to lock this thread as there is nothing more that we can do to assist on AHQ.


        Darko 

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