I recently purchased NFS Heat from Amazon and received a code to put into Origin. I put the code into the redeem code tab in Origin and it put the game in my game library. When I pressed download on the game, it said preparing and then said "Origin needs to download files and is waiting for permission. Please choose "Yes" when Windows prompts you for permission." I never received a prompt to say yes and I am still unable to play the game. I either want a refund or a fix to this issue as I spent $60 on a game that I can't even download.

@RHECVoltage This happened to me too. Sign out of Origin and sign back in. Try downloading it again. If this doesn't work reboot and sign back into Origin, now it should work. I didn't have to reboot, but if all else fails, reboot.

did all of that and it still doesn't work, I don't know what to do anymore.

@RHECVoltage If you still don't get the prompts after a system restart, can we check if you're using a Windows account with install privileges? You may need to get the admin account for that PC to install the game. If that isn't a factor, you can type "UAC" into the Windows Search bar, then choose the User Account Control Settings. Can you let us know what this is set to?

Done this all, same exact issue with no luck.@EA_David wrote:@RHECVoltage If you still don't get the prompts after a system restart, can we check if you're using a Windows account with install privileges? You may need to get the admin account for that PC to install the game. If that isn't a factor, you can type "UAC" into the Windows Search bar, then choose the User Account Control Settings. Can you let us know what this is set to?My Account Control Settings are set to "always notify"

Thank you for the info, that certainly sounds like it should be working. Can you try swapping to another Windows User account as a test and see if you can install the game that way? https://support.microsoft.com/en-ie/help/4026923/windows-10-create-a-local-user-or-administrator-account

[Info Request] NFS Heat won't download

13 Replies

4Northstar
New Veteran
6 years ago
@RHECVoltage
This happened to me too. Sign out of Origin and sign back in. Try downloading it again. If this doesn't work reboot and sign back into Origin, now it should work. I didn't have to reboot, but if all else fails, reboot.
RHECVoltage
6 years ago
did all of that and it still doesn't work, I don't know what to do anymore.
EA_David
Community Admin
6 years ago
@RHECVoltage If you still don't get the prompts after a system restart, can we check if you're using a Windows account with install privileges? You may need to get the admin account for that PC to install the game.

If that isn't a factor, you can type "UAC" into the Windows Search bar, then choose the User Account Control Settings. Can you let us know what this is set to?
FerrarAve
6 years ago
Done this all, same exact issue with no luck.
@EA_David wrote:
@RHECVoltage If you still don't get the prompts after a system restart, can we check if you're using a Windows account with install privileges? You may need to get the admin account for that PC to install the game.

If that isn't a factor, you can type "UAC" into the Windows Search bar, then choose the User Account Control Settings. Can you let us know what this is set to?
My Account Control Settings are set to "always notify"
EA_David
Community Admin
6 years ago
Thank you for the info, that certainly sounds like it should be working.

Can you try swapping to another Windows User account as a test and see if you can install the game that way?

https://support.microsoft.com/en-ie/help/4026923/windows-10-create-a-local-user-or-administrator-account
FerrarAve
6 years ago
Actually, I wound up solving it by reinstalling the Origin client. A bit of a weird fix for one single game but it did wind up working. Though I was being stupid up at 2 AM trying to figure out how to fix it, so that made it a bit more aggravating than it normally would have been, heh...
Lkotko
5 years ago
@FerrarAve i buyed new pc but i already downloaded nfs on my old, how can i download it on that new
Lkotko
5 years ago
@FerrarAve the code is EPYQXVP492UM2UMEKECY
Bul1Shi7
4 years ago
Hi

My cousin gifted me the game about 2 months ago. I remember I tried to download the game, it shows up in my library but it only showed "game properties" and no download or install option. After restarting Origin it gives me the install option but then it gets stuck on "preparing". I tried again now (after 2 months more or less) and Im still having the same issue.
How is Origin still so broken? Origin used up 99% of my i9 CPU the other day when I launched Battlefield 4.
Bul1Shi7
4 years ago
Why was my post moved here? Its not the same issue.

Im not even getting past the preparing stage. I tried installing when I got the game and only got the properties option. Restarted Origin and got the download option and it just gets stuck on preparing. I installed Battlefield 4 with all its DLCs without a problem like a month after I tried installing NFS. I reinstalled Origin and Im still having the same issue with NFS. Its like Origin didnt register that I own the game or something. Is it possible that the game can be removed and added to my library again?