My in game rank is gone :'(

Hello EA.Team. 

My name is Josh/Varkoo and I love to play "Need for Speed Rivals" on PC. 

But yesterday I want to start playling and my "racer rank" was down from i think 23 to 0. 

Please EA give me my rank back I really need I it back. It was really hard to level up for me. 

Btw. sorry for my bad englisch. Im from germany.