Need For Speed Hot pursuit does not start
The game isnt able to start playing on EA platform, when I try to play, it shows the comunicat: It was impossible to play the game. there is a mistake, that doesnt allow to play the game. Try again l...
Forum Discussion
@danisoffHello
Thank You for trying to help me,
This is what I did
1 Checking for updates EA app and Need For Speed (this is strange - when I download and install from EA, game might be old version?!) Nothing has happend.
2. I Run as Administrator EA app. Nothing has happend.
3. I Disable Antivirus/Firewall. Nothing has happend.
4. I checked System Requirements. The game should run on max details. It used to work this way in the past.
5. DirectX and Visual C++ Redistributables are the newest version and complete.
6. Windows Compatibility Troubleshooter - none of the windows settings have helped.
7. I don`t understand what is in log files, where can I find the problem?
8. Network is fine. I checked speed and time response.
9. I contacted EA Support - there is a bot - it cant help at all. The bot sent me to this page and shared with my problem. Next contact is impossible because chat isn`t visible next time on any computer, any browser.
10. EA customer expirience. Email is in my language but link from this email send me to page in japanise language! This is insane!
How can EA Support help me when they have such a mess around?
No problem @Bromu, I'm surprised nothing works honestly. Did they tell you anything else when you talked to EA support?
Yes. Bot from chat told me that i need to clean the cache EA app and delete every file in Electronic Arts, Origin folder and restart my computer. After that I wasn`t able to get back to the chat anymore. "Reopening the case" doesn`t work, it sends me to the articles that can help in troubles with games. There is no chat or email to contact with EA support. I sent a message from "Bug reporting tool" in EA app almost week ago but no one has responded. ☹️
Honestly, there is nothing more I can tell you or recommend. The only next step you can take it to continue trying to talk to support or you can try doing a fresh install of Windows. I had an issue with NFS Heat that was only fixed after doing a reinstall of Windows. There are no guaranty but truly we have tried everything that usually does the trick.
Best regards,
danisoff
Hi @danisoff .
It`s been a week since I didn`t get an answer from EA Customer service. Does evrybody that buy games from EA must wait for months to get a help and play own games? Making bussines with EA means that i will only lose my money, time, and I won`t be able to play the games I have bought anyway.
Pirate version work`s fine, original version isn`t working at all. Pirate version is for free and don`t need internet connection. I will never buy anything from EA ever again. EA is using good people like U @danisoff cutting coast and they don`t take any responsibilities for thier products.
Thank you @danisoff for trying to help me. U are doing great job for a company that isn` worth it. EA suport is disastrous. I lost money and whole week to find answer why my legal version of the game is not working, and I still don`t know anything. My patience is over.
Regrads @danisoff
