Need For Speed Hot pursuit does not start
The game isnt able to start playing on EA platform, when I try to play, it shows the comunicat: It was impossible to play the game. there is a mistake, that doesnt allow to play the game. Try again l...
Forum Discussion
Yes. Bot from chat told me that i need to clean the cache EA app and delete every file in Electronic Arts, Origin folder and restart my computer. After that I wasn`t able to get back to the chat anymore. "Reopening the case" doesn`t work, it sends me to the articles that can help in troubles with games. There is no chat or email to contact with EA support. I sent a message from "Bug reporting tool" in EA app almost week ago but no one has responded. ☹️
Honestly, there is nothing more I can tell you or recommend. The only next step you can take it to continue trying to talk to support or you can try doing a fresh install of Windows. I had an issue with NFS Heat that was only fixed after doing a reinstall of Windows. There are no guaranty but truly we have tried everything that usually does the trick.
Best regards,
danisoff
Hi @danisoff .
It`s been a week since I didn`t get an answer from EA Customer service. Does evrybody that buy games from EA must wait for months to get a help and play own games? Making bussines with EA means that i will only lose my money, time, and I won`t be able to play the games I have bought anyway.
Pirate version work`s fine, original version isn`t working at all. Pirate version is for free and don`t need internet connection. I will never buy anything from EA ever again. EA is using good people like U @danisoff cutting coast and they don`t take any responsibilities for thier products.
Thank you @danisoff for trying to help me. U are doing great job for a company that isn` worth it. EA suport is disastrous. I lost money and whole week to find answer why my legal version of the game is not working, and I still don`t know anything. My patience is over.
Regrads @danisoff
I'm truly sorry to hear that you were not able to resolve the issue @Bromu. Just to clarify, I don't work for EA—I'm simply a player who enjoys helping others. Thank you for speaking so highly about my assistance, it truly means a lot.
Once again, if you need any help or assistance I will try my best to help you out.
Best regards,
danisoff
EA_IlliumEA Staff (Retired)
Hey @Bromu I wanted to confirm if you are still running into this issue.
It looks like @danisoff has provided most of the steps we can recommend here on the forums. However, we can try to take a further look.
Is it possible to get a short video or screenshots of the error message you get and a DxDiag file?
Thank you for jumping in, always much appreciated @EA_Illium. I have tried every step from the "troubleshooting book" but unfortunately nothing works for @Bromu. I hope you can help him out with a solution, once again thanks.
