Need For Speed Hot pursuit does not start
The game isnt able to start playing on EA platform, when I try to play, it shows the comunicat: It was impossible to play the game. there is a mistake, that doesnt allow to play the game. Try again l...
Forum Discussion
Hi @danisoff .
It`s been a week since I didn`t get an answer from EA Customer service. Does evrybody that buy games from EA must wait for months to get a help and play own games? Making bussines with EA means that i will only lose my money, time, and I won`t be able to play the games I have bought anyway.
Pirate version work`s fine, original version isn`t working at all. Pirate version is for free and don`t need internet connection. I will never buy anything from EA ever again. EA is using good people like U @danisoff cutting coast and they don`t take any responsibilities for thier products.
Thank you @danisoff for trying to help me. U are doing great job for a company that isn` worth it. EA suport is disastrous. I lost money and whole week to find answer why my legal version of the game is not working, and I still don`t know anything. My patience is over.
Regrads @danisoff
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @Bromu I wanted to confirm if you are still running into this issue.
It looks like @danisoff has provided most of the steps we can recommend here on the forums. However, we can try to take a further look.
Is it possible to get a short video or screenshots of the error message you get and a DxDiag file?
Thank you for jumping in, always much appreciated @EA_Illium. I have tried every step from the "troubleshooting book" but unfortunately nothing works for @Bromu. I hope you can help him out with a solution, once again thanks.
Hey @EA_Illium
This problem is on 4 different computers with diffrent OS (Win 10/11) DxDiag doesn`t report any problems on any computer. EA App shows the same message: "An error to our end caused your launched to fail. Try again little later". Lower there is bottom "Get" and "Ok" When i click "Get" the program sends me to my own game in my library. Ea Help told me that those games (Burnout Paradise and Need For Speed Hot Pusuit) have no support after one hour of trying to solve the problem on chat.
I think that Electronic Arts took away my licence without my knowledge because Need For Speed Hot Pursuit Remastered and Burnout Paradise Remastered isn`t sold as they would expect.
This is what i did:
I launched game as administrator
I launched EA app as administrator
I launched games with compatilility mode - every options
I cleaned cache EA App
I tryied to repair both of games
I installed the nevest drivers (all)
I installed again DirectX and Visual C++
I checked filesystem (sfc / scannow)
I repaired register (with CCleaner and Glary Utilities)
I turned off firewall and antivirus
Each computer met the requirmants
I tryied launch my games on Intel and Amd processor, Nvidia graphics and AMD, integra and another card (Vega 8, gtx 1060 6GB, gtx 1050Ti...)
Every computer has one common element - EA App. I think this is a source of the problems, without the licence I won`t be able to play this games regardles of what I do.
