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Hiu @Dueser_330
Can we start by trying all of the steps suggested in our EA Help article
Troubleshooting EA mobile games on iPad and iPhone
Thanks!
I have tried all your suggestions to no avail. The game worked fine for months until this isssue started. I am guessing it may be an iPad update that has caused the problem, or your cloud server when I play is full. Would a full cloud storage be the problem, and if so, how do I increase the storage?
thank you.
- EA_Illium2 years ago
EA Staff (Retired)
Hello @Dueser_330
I am not aware of an issue where your backed-up game would cause issues in the game UI not responding.
Is there possible a separate device we can test your account on?
Thanks!
- 2 years ago
I have tried all your suggestions to correct this problem. The main menu still does not respond, and I am forced to go through back doors to play races. I would love to buy gold and purchase your items, but the game locks when I try to do it. I’m getting fed up, and frankly will probably quit soon, as it is too frustrating. I have reset my device several times, and the problem persists. Can you reset my account, keeping my progress in the game?
- 9 months ago
No menu item responds. I have finally been able to try Need for Speed No Limits on another IPad and the same issue remains. This problem started with an update to the iPad IOS and I am sure you are aware I cannot go back to previous versions of IPad IOS. You asked me to try the game on another device and the problem remains. It is clearly an issue with the game not being compatible with the current iPad version. I am currently on IOS 18.0 and continue to have no response from the main menu items.
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