Forum Discussion
2 years ago
I have tried all your suggestions to correct this problem. The main menu still does not respond, and I am forced to go through back doors to play races. I would love to buy gold and purchase your items, but the game locks when I try to do it. I’m getting fed up, and frankly will probably quit soon, as it is too frustrating. I have reset my device several times, and the problem persists. Can you reset my account, keeping my progress in the game?
EA_Illium
EA Staff (Retired)
2 years agoHey @Dueser_330
Thanks for the additional information, to confirm we can't reset game progress.
To confirm which model iPad are you currently using?
Cheers!
- 2 years ago
I am using an IPad Air 4th generation IOS 18.0 model number MYH22X/A2072.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Dueser_330, thanks for the additional information! We can pass this on for the team to be aware of.
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