Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHey @SargeCassidy
Theres a few things we can try if you have not already.
- If you still have a demo version of NFS Most Wanted uninstall it, then try to launch the full game.
- Verify your platform is connected to the correct EA account - You can check here: https://myaccount.ea.com/cp-ui/connectaccounts/index
- If your account is connected, try resetting your EA account password at help.ea.com
- If possible test a different account on your device to see if the message continues.
Cheers!
- SargeCassidy2 years agoSeasoned Traveler
1. is not applicable, never had the demo installed.
2. was already suggested (without success) by the support agents. Game still complains.
3. I have not tried yet, but I doubt it'll help.
4. was successful, a wholly different Xbox Gamertag and EA Account combo was perfectly fine and able to play online.
- SargeCassidy2 years agoSeasoned Traveler@EA_Illium As expected, the password change did nothing.
- EA_Illium2 years ago
EA Staff (Retired)
- SargeCassidy2 years agoSeasoned Traveler@EA_Illium https://youtu.be/kJ1AAHRAaJY Here you go, uploaded to YT for convenience.
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