Only CS advisors can help with it, really. Here's how to reach them: 😕mileyhappy:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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If this message helped you, please give it some xp! Just click the XP box at the bottom of the message.
Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
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Can you please try this workaround:
Need For Speed Most Wanted Direct X Installation Error
We are aware of an installation issue for Need For Speed Most Wanted that may cause PC players to receive an error message relating to their Direct3D 11 not being installed. Rest assured we are actively working to resolve this issue as quickly as possible.
While this issue is currently being addressed, players can implement the following workaround to install Need For Speed Most Wanted:
We apologize for any inconvenience this has caused and thank you for your patience while our team works on a resolution.
