need for speed payback catch up packs 16 not equip car

Hi Payback BMW M3 E46 stuck at 299 levels, 12. cards come out, 13.s don't come out, catch up packs didn't open even though I finished the 5th episode, but it says catch up packs 16 not equip car, so the car is stuck at 299 level, what's the problem, I'm going to go crazy, bidet can't always connect to EA servers says