I posted this question but alas no tech support can be reached successfully.
Oh, I rec'd an email (to wit):
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Hi nailson,
Thanks for using EA Help. We have created case number 163997133 and this unique access key for your question: xxxxxxx. A Game Advisor will contact you soon.
You can access this case directly at 163997133, or by visiting the My Cases page and logging in with your case number and access key. You can review your full support case history at any time by logging in to EA Help.
We're glad you contacted us and look forward to finding a solution.
Thanks,
The EA Customer Experience Team
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However, I cannot access the ticket, and have no answer, and I have an email which has a 'no return' reply target
which means I cannot answer the question EA has sent . I rec'd this:
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Hi nailson,
Still need help? You can reach us on help.ea.com .
Vaibhavi v.
EA Help
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but I cannot reach them
and the "START A NEW CASE" button points back at the self help pages
I am asking for support a second time in ~USD$800 in retail EA products, so I don't think I'm abusing support.
How does one engage them...or is this a bot built history?
