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Ironpanthr's avatar
Ironpanthr
12 years ago
Solved

Need for Speed: The Run - Not loading/starting

I just purchased Need for Speed the Run through Origin. When I try to launch the game, the loading icon spins for a second but nothing happens. In Task Manager, the name of the program pops up for a ...
  • Anonymous's avatar
    Anonymous
    12 years ago

    @Ironpanthr 

    Alright we can try a Clean Boot, since I can launch the game  on my system maybe this is caused by a conflict with another program.

    • Running a Clean Boot on your PC or Mac is a troubleshooting process designed to help fix problems that may be pop-up when installing, launching, or accessing online game content. The Clean Boot process disables many background tasks that may be causing interference.

    If you want you can also copy/paste your DxDiag in this thread so we can see if everything is updated on your system.

Ironpanthr's avatar
Ironpanthr
12 years ago

EA -- If you aren't going to support a game anymore, stop selling it.

Anonymous's avatar
Anonymous
12 years ago

@Ironpanthr 

The game still works maybe you just have to adjust some settings depending on your system.

Here is what you can try:

Changing the screen resolution as follow:

  • Right-click on the desktop and select Screen Resolution.
  • Reduce the resolution as much as possible.
  • Save the changes. 
  • Revert back to the usual resolution and restart the computer.

Also, try the compatibility troubleshooter and repair the game installation via Origin - On the Library right-click on the game and select repair.

  • Ironpanthr's avatar
    Ironpanthr
    12 years ago

    EA_Najat wrote:

    @Ironpanthr 

    The game still works maybe you just have to adjust some settings depending on your system.

    Here is what you can try:

    Changing the screen resolution as follow:

    • Right-click on the desktop and select Screen Resolution.
    • Reduce the resolution as much as possible.
    • Save the changes. 
    • Revert back to the usual resolution and restart the computer.

    Also, try the compatibility troubleshooter and repair the game installation via Origin - On the Library right-click on the game and select repair.

    I really appreciate the reply. Since the game is older I haven't really found anywhere else offering support. I've tried each of those things you mentioned. No luck. I also tried reinstalling the game and reinstalling my graphics card drivers. Any other suggestions? I have 10 Origin games, 20+ steam games and a handful of Uplay games and have never had an issue with a game launching

    • Anonymous's avatar
      Anonymous
      12 years ago

      @Ironpanthr 

      Alright we can try a Clean Boot, since I can launch the game  on my system maybe this is caused by a conflict with another program.

      • Running a Clean Boot on your PC or Mac is a troubleshooting process designed to help fix problems that may be pop-up when installing, launching, or accessing online game content. The Clean Boot process disables many background tasks that may be causing interference.

      If you want you can also copy/paste your DxDiag in this thread so we can see if everything is updated on your system.

      • Ironpanthr's avatar
        Ironpanthr
        12 years ago

        Thanks. Here it is in multiple parts

        ------------------
        System Information
        ------------------
        Time of this report: 6/5/2014, 13:28:50
               Machine name: RAZER
           Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140305-1710)
                   Language: English (Regional Setting: English)
        System Manufacturer: Razer
               System Model: Blade
                       BIOS: 2.24
                  Processor: Intel(R) Core(TM) i7-4702HQ CPU @ 2.20GHz (8 CPUs), ~2.2GHz
                     Memory: 8192MB RAM
        Available OS Memory: 8116MB RAM
                  Page File: 1469MB used, 18646MB available
                Windows Dir: C:\windows
            DirectX Version: DirectX 11
        DX Setup Parameters: Not found
           User DPI Setting: 192 DPI (200 percent)
         System DPI Setting: 240 DPI (250 percent)
            DWM DPI Scaling: Enabled
             DxDiag Version: 6.03.9600.16384 64bit Unicode

        ------------
        DxDiag Notes
        ------------
              Display Tab 1: No problems found.
                Sound Tab 1: No problems found.
                  Input Tab: No problems found.

        --------------------
        DirectX Debug Levels
        --------------------
        Direct3D:    0/4 (retail)
        DirectDraw:  0/4 (retail)
        DirectInput: 0/5 (retail)
        DirectMusic: 0/5 (retail)
        DirectPlay:  0/9 (retail)
        DirectSound: 0/5 (retail)
        DirectShow:  0/6 (retail)

        ---------------
        Display Devices
        ---------------
                  Card name: Intel(R) HD Graphics 4600
               Manufacturer: Intel Corporation
                  Chip type: Intel(R) HD Graphics Family
                   DAC type: Internal
                Device Type: Full Device
                 Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_04168086&REV_06
             Display Memory: 1792 MB
           Dedicated Memory: 0 MB
              Shared Memory: 1792 MB
               Current Mode: 3200 x 1800 (32 bit) (60Hz)
               Monitor Name: Generic PnP Monitor
              Monitor Model: LQ140Z1JW01
                 Monitor Id: SHP1401
                Native Mode: 3200 x 1800(p) (59.982Hz)
                Output Type: Internal
                Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
        Driver File Version: 10.18.0010.3412 (English)
             Driver Version: 10.18.10.3412
                DDI Version: 11.1
             Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
               Driver Model: WDDM 1.3
        Graphics Preemption: DMA
         Compute Preemption: Thread
                   Miracast: Supported
        Hybrid Graphics GPU: Integrated
             Power P-states: Not Supported
          Driver Attributes: Final Retail
           Driver Date/Size: 5/25/2014 14:48:34, 19380224 bytes
                WHQL Logo'd: Yes
            WHQL Date Stamp:
          Device Identifier: {D7B78E66-4756-11CF-FAED-1B24BBC2C435}
                  Vendor ID: 0x8086
                  Device ID: 0x0416
                  SubSys ID: 0x04168086
                Revision ID: 0x0006
         Driver Strong Name: oem2.inf:5f63e534dd929195:iHSWM_w81:10.18.10.3412😛ci\ven_8086&dev_0416
             Rank Of Driver: 00DA2001
                Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
                DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 
           Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
               D3D9 Overlay: Supported
                    DXVA-HD: Supported
               DDraw Status: Enabled
                 D3D Status: Enabled
                 AGP Status: Enabled


         

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