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Anonymous

9 years ago

SolvedApproved

NFS 2015 Fails to Launch

New install. Starts ok. Loads EA Servers. Loads NFS Network. Crashes. DXDiag.txt attached. How do I fix this?

DxDiag.txt63 KB

EA_Barry
9 years ago
@msbolognese

Please manually install the following files:

C:\Program Files (x86)\Origin Games\Need for Speed\__Installer\vc\vc2013\redist\vcredist_x64.exe

C:\Program Files (x86)\Origin Games\Need for Speed\__Installer\vc\vc2013\redist\vcredist_x86.exe

Once that is done, perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Do please let us know if these steps help you, thanks.

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Community Manager

9 years ago

I think a full reinstall of the most recent video drivers will help you.

First, uninstall your current driver set as follows: http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Then install the most recent drivers for your hardware/OS combination from here: http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+10+-+64

Anonymous
9 years ago
Approved
I just followed your instructions and the problem persists.

It´s very frustrating to have to wait for you to release the console versions first and to find that when it´s available to PC it has a bunch of holes.

I never hade issues with other games... I´m really upset with this.

I´ve even tried to create a profile for the game in the AMD Radeon Settings and the game still fails to start.

Need to fix this fast or I´ll need a refund because I´m not paying for a game that won´t work.
- EA_Barry
  Community Manager
  9 years ago
  @msbolognese
  
  Please manually install the following files:
  
  C:\Program Files (x86)\Origin Games\Need for Speed\__Installer\vc\vc2013\redist\vcredist_x64.exe
  
  C:\Program Files (x86)\Origin Games\Need for Speed\__Installer\vc\vc2013\redist\vcredist_x86.exe
  
  Once that is done, perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
  
  Do please let us know if these steps help you, thanks.

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