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seokkay's avatar
seokkay
2 years ago
Solved

NFS Heat : DLC keys to map

 Hello, I am a user who purchased the NFS Heat DLC from Steam. When I first purchased DLC, an error appeared on the Steam game payment screen. The money was paid, but the game ran without DLC. I t...
nfs heat
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @seokkay 

    If you are looking for refund options you will want to reach out to Steam/Valve support as our support is unable to assist with refunds for purchases on other platforms. 

seokkay's avatar
seokkay
2 years ago

The method in the suggested answer is one I've already double-checked and tried dozens of times.

If there is no fundamental solution, is it impossible to refund the amount of DLC that does not apply?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @seokkay 

If you are looking for refund options you will want to reach out to Steam/Valve support as our support is unable to assist with refunds for purchases on other platforms. 

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