Nfs heat all progress lost

@Xx-Velpa-xX Thank you for the detailed post. 

It looks like you're on PS4, can we check what your PSN ID is?

Thanks. 

I got to play last night and all my progression was gone cars,money,and even the starter car is gone. I just like some of the other fans to this franchise. Can ea just start us back off till where we can get our stuff back. Before the error occurred. Just like others I put time hrs and not to mention the grind for the ultimate parts that are now locked and have to be unlocked again.  I think it's only fair if we can start off where we left off at before this problem. This is the only problem I have with the game of right now the rest of the game it great. Can we get a response back on what's going on. Does anyone else have this problem or had this issue? 

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug I had just beat the campaign and started to buy parts for another car when my power went out, I reloaded everything and when I did I was rep lv20 even tho I had just beat the game which the last mission you have to be Rep lv30 to start, even though it doesn't show the last mission I checked my achievements and it showed the achievement for completing the last mission. This bug lost me two cars The Ford F-150 Raptor and the Lamborghini Huracan Performente and even 10 levels or Rep
What car were you using? The Lamborghini Huracan Performente
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? The last Campaign Mission
Was it a day or a night event? Night Event
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? It takes away items you already had such as cars, bank, and Rep levels
What do you expect to see? I would like too get the cars Rep and bank I had lost returned

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This bug ruined my experience and time I had playing this amazing game

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug I am rep 50 but all my money cars and ultimate parts are gone and I’m getting frustrated we need this fixed immediately!
What car were you using? Chevlette c10
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? None
Was it a day or a night event? Day Event
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I have no clue it just happened to me out of the blue
What happens when the bug occurs? It gets rid of all my cars money and ultimate plus parts
What do you expect to see? This bug fixed immediately! It’s happened to plenty of people and we need it fixed !

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1. Product: Need for Speed Heat
   Platform:Sony Playstation 4
   Summarize your bug I am rep 50 but all my money and cars is gone please help very frustrated. Please get this fixed immediately!
   What car were you using? Chevelette c10 stepside
   Was the car your own build or downloaded from the in-game community? Personal Build
   What was the last event you played? Day time mode
   Was it a day or a night event? Day Event
   How often does the bug occur? Rarely (0% - 9%)
   Steps: How can we find the bug ourselves? It happens on random
   What happens when the bug occurs? All of my cars and money and ultimate parts disappear
   What do you expect to see? This bug fixed and all of are money and cars back

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You are lucky my friend,i lost 4.5mills,i i lost few cars and my engine upgrades doesnt work!they told me that this will be fixed but its day #6-7 for some guys and #3 for me!!! I dont even know if im going to get my stuff back BUT since i didnt bought the game at least i didng gave EA money!good thing i rent it so i can see if i should buy it or no ! If i have that problem till weekend BB EA,BB NFS

@Xx-Velpa-xX 

I do believe I have found a temporary solution to your problem, and I hope this helps

Steps to fixing this issue -

- Power down your PS4

- When powering up your PS4. Hold down the power button until your console beeps for a second time. It will bring up a safe mode menu

- Connect your PS4 controller to the console with the USB Charging cord that you receive with the console. Press the PS button

- A menu selection will come up with a few different selections. Go down to the "Rebuild Database" option and select "yes". Your console will then go through the process of rebuilding your database. DO NOT SHUT OFF THE PS4 DURING THIS PROCESS OR YOU WILL MESS UP YOUR ENTIRE HARD DRIVE!!!!

- After your PS4 is done performing the rebuild database operation. Go back into NFS Heat, and select "Solo Session" in the main menu. Once you are inside of the garage in the game. Back out to the main menu

- Once you are at the main menu. Select the "online session" option, and a prompt will pop up on the screen where it's going to say that your local inventory doesn't match the one online. It will also ask if you want to upload your local inventory. Select "Yes", and load into an online session.

- Once you are in an online session all of your progress should be back.

I believe the underlying cause of all of this is data corruption. There's an autosave prompt in the game that goes on at the most inconvenient times. Which in turn if the game crashes while the autosave prompt is performing it's operation. It will cause your data to corrupt. While playing the game it's also a good practice to make sure to back out to the main menu before exiting the game. I hope this helps!

Cheers!

adamburger16

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug Lost my inventory, lost my car, and money I have like 1.6 million and also lost my ultimate + part
What car were you using? Farrier 488
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? Day time never stadium
Was it a day or a night event? Day Event
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I don’t know what happened it just got disconnected and when I go back online I just lost everything
What happens when the bug occurs? I think when I restart my ps4 because it was not connecting to online
What do you expect to see? Just want my cars and money and all ultimate + part back My PSN: ALC_Mihir You can see picture I m level 50 but I don’t have cars and money except the deluxe edition cars

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You can see down this picture it just does not show cars and money  that I have 

Product: Need for Speed Heat
Platform:Microsoft XBOX One
Summarize your bug Lost all my cars worth millions, money, progress in collectibles, all my ultimate parts, and fiery passion for this game
What car were you using? I was sitting on the title screen
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? The resort circuit, but I didn’t get to play it since this happened
Was it a day or a night event? Day Event
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just play your broken game
What happens when the bug occurs? You lose everything except for a couple of K.S cars
What do you expect to see? My 100 cars worth up to $25,000,000, $2,354,790 credits all my ultimate parts, and a game that has all its server kinks worked out

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So I was playing nfs heat and I kept getting a message saying my inventory couldn’t be synced so I looked up a video on youtube and I told me to sell most of my cars, now I had around 60 cars so I sold 20 of them and tried to go online to see if this fixed it. Turns out I have the worst luck on the planet because When I loaded online I only had 4 cars, no money and I was level 50, the only other solution I had was to say something here, that or delete my saved game and I’m not doing that since I’m on Xbox. Mind you I’ve been playing this game 24/7 since it released and I even have most of the achievements, this is honestly the most disheartening thing I’ve ever dealt with in nfs. The images I sent are proof of this insanity

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug Disappearing cars and completed activities
What car were you using?
Was the car your own build or downloaded from the in-game community?
What was the last event you played?
Was it a day or a night event?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? .
What happens when the bug occurs? .
What do you expect to see? .

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Disappeared: Audi R8, Nissan 370Z, Lambo Huracán, Huracán spyder, most of the drift zones

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug Game won’t let me play online or multiplayer Error code:
What car were you using? 180sx the one you get at the beginning
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? The mission where Ana loses her car
Was it a day or a night event? Night Event
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Get error 40080000, then have a friend invite you to a lobby and you lose almost everything
What happens when the bug occurs? I lost all my money and cars I kept my level and rep
What do you expect to see? $0 and picking a new car

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I couldn’t take any screen shots because I didn’t know this would happen