Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoThanks for reaching out to the community on Answers HQ!
Can we try the following steps first and then check if this continues?
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool, then Check for Windows and GPU updates
Cheers!
- 2 years ago
So far I have done steps 2-4. For step 1, I don't seem to be able to see the Repair function under the Library/Tile Dots section. I will test to see if the steps 2-4 helps for now. Thank you 🙂
- 2 years ago
It’s not working. It didn’t save my progress again and started me back from the very beginning
- EA_Illium2 years ago
EA Staff (Retired)
Hey @fadedpotato06
Apologies for Steam is will be under the manage option, Verify the game in via your Steam library
Have you tried running as an admin? If so, can you try to delete the save folder, verify once more and check if this continues?
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