NFS: Heat won't launch.
I purchased NFS: Heat on steam and am unable to launch it. I have since linked my EA and steam account, but regardless which launcher I use to start the game I get the same error.
Here's exactly what I see:
1. Small window pops up "preparing game"
2. New window pops up "Connecting the the EA app"
3. "preparing game" window reappears
4. New window pops up: "An error occurred while launching this game : app running - 2604"
(The numbers at the end of the error code always change, last time it was: 13848)
What I've tried:
a) running EA and Steam as an administrator
b) fixing game files
c) repairing EA app install
d) restarting computer
Any ideas?
Hi @mlaneyy
To confirm we are currently aware of issues with EA games on Steam giving the error "You don't have access", for the latest information please follow our thread below:
EA games Missing from EA app Library Since Nov 15, 2023
If you are not getting the above error, try the following steps:
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
