NFS hot pursuit remastered cross play

Hello, so I, an Xbox One user, have been trying to join my friends on NFS: Hot Pursuit Remastered, they use PC's to play the game. For whatever reason I cannot add my friends via the game and they cannot add me via the game either. Whenever I try to add them via their EA username without adding the HP-  I get the message "The EA ID entered was not found. Please try again." When I do add in the HP- I get the message "Players on the same platform as you cannot be added to your EA Friends List." I have already downloaded the EA App and accepted their friend requests via there, however when I load up the game it still says I have no friends online. I have already checked my online privacy settings for my EA account and nothings restricted, and I have not been able to receive any invites from them to matches either. Is there a way to fix this, either an update or setting?