Forum Discussion

9 years ago

Solved

NFS Payback | PC | Technical support | Installation-It Doesn't install‎

4 Live chat attempts later and i have nothing left but to make this post the game doesn't install because it is trying to install direct X which is already installed is there no way to bypass i...

SgtKilowog
9 years ago
Yeah ... that didnt work, i have done a Fresh install of Windows and it now works

EA_Barry

Community Manager

9 years ago

@SgtKilowog

Search your game install location for *.exe

You should find nine items. Right click and run the three vcredist and the DXSETUP items as an Administrator.

Those secondary installations can sometimes be skipped, depending on what Operating System you are running.

Once those setups are done, reboot and retry playing and let us know here if these steps were successful, thanks.

Anonymous

8 years ago

Having this issue too,

Did as this suggests and three vcredits, which installed fine a but again the DXSETUP failed, stating it had an internal error.

It would seem that the direct set/material did not download correct and needs to be re-downloaded. Hoverver, as it has not installed - I can not remove it. Caught In a catch 22 and Im not re installing window.

EA needs to come up with a reasonable solution.

EA_Barry
Community Manager
8 years ago
@James19760503

Can you post your Dxdiag report so we can take a look please?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks.
- Anonymous
  8 years ago
  Here is the information as requested
  James
  DxDiag.txt142 KB
Sagi2010
8 years ago
you know whats funny?
iv faced the same error and struggle for 10 minutes before iv found the solution:
Install on root C:\ Drive 🙂
Fixed!
- EA_Barry
  Community Manager
  8 years ago
  @James19760503
  
  One of your monitors is set to 120Hz where its native value is 60Hz, can you try setting that one to 60Hz?
  
  Let us know if that changes anything, thanks.