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420stonedman's avatar
420stonedman
3 years ago
Solved

NFS Rivals Constantly crashing - XBox One

I have been getting back into NFS Rivals for a little bit now, as I remember playing it new and absolutely loving the game. 

Over 50% of the time when I launch the game, it will crash during the "finding a match" loading screen and send me back to Xbox home. Sometimes in game it will crash and send me back to Xbox home losing the data I most recently got! 

I have tried the troubleshooting suggestions given, even Uninstalling and reinstalling the game. I have it downloaded from EA play and Game Pass Ultimate. PLEASE FIX THIS BUG I LOVE THIS GAME

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @420stonedman Can we try going through the following steps if we have not so far and then check if this continues?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

6 Replies

  • XXdjXxD156's avatar
    XXdjXxD156
    Newcomer
    6 months ago

    Right its crazy , so annoying mine freeze in the loading screen cant even get in the game all the way

  • rooterspeaks's avatar
    rooterspeaks
    6 months ago

    This is ridiculous I really wanted to try the game after getting through the tutorial but I can't play it crashes every single time and I've done all these steps there is nothing wrong with my connection 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @420stonedman Can we try going through the following steps if we have not so far and then check if this continues?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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