Forum Discussion

Seasoned Ace

2 years ago

Solved

NFS The Run cannot launch

Windows 11. I tried compatibility mode and couldn't start the game with any options

EA_Illium
2 years ago
Hi @DecreeNo9

Thanks for the further clarification, can we give the following a try when you have a moment?

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Thanks!

Icon for EA Staff (Retired) rank

EA Staff (Retired)

2 years ago

Hi @DecreeNo9, Do you get an error messages or what happens when trying to launch The Run?

DecreeNo9
Seasoned Ace
2 years ago
@EA_Illium I did not receive any error messages. When I clicked on the play button on the EAapp, the game did not start and nothing happened. The play button on the EAapp lit up again, but clicking it again still couldn't start it
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hi @DecreeNo9
  
  Thanks for the further clarification, can we give the following a try when you have a moment?
  
  Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
  
  Clear EA App's Cache (Top Left Menu > Help > App Recovery)
  
  Connection and Advance Connection Guides
  
  Check for other applications that may be limiting EA App or Game performance
  
  Run the System File Checker tool, then Check for Windows and GPU updates
  
  Thanks!
  - DecreeNo9
    Seasoned Ace
    2 years ago
    @EA_Illium I'm sorry for the late reply. I've tried everything and none of them worked. I still can't play the game. I will go to EA help to find real-time assistance next

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