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Hi @NesZ_12 Do you have any settings on your router or modem that control internet traffic? While EA accounts can be banned you should be seeing a message if that was the case.
With it working on one network and not the other, it would typically indicate something might be blocking communication to Xbox or EA Servers. What is your current NAT Type on the Home ISP?
No, i don't have any settings that control the internet traffic, and My NAT type is 1/Open
- EA_Illium3 years ago
EA Staff (Retired)
@NesZ_12 Thanks for the update, to check are you on an insider build of Xbox? If not is there a separate network we could test on?- 3 years ago
I was on a insider versión a few days ago, but I returned to normal version.
And the other network that I have available Is my Mobile red, and I have tested the connection a few times and it seems to connect with the EA servers without a problem
- EA_Illium3 years ago
EA Staff (Retired)
Hi @NesZ_12 To make sure nothing is sticking around we can try on another account (if possible) to see if you can get online, or Remove then Readd Gamer Tag to the console and check if this continues.
If so we may need to reach out to your ISP if your mobile work is able to connect, incase there is anything they can see that might cause this issue to happen.
Cheers!
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