Forum Discussion
Najat,
It has been about 6 months since the discussion you refference here has had any discussion. It appears that this issue has never been solved, that the issue persitst for PC platform users, and that no form of official statement has been made on behalf of the EA community to either 😇 present a solution or (b) make a formal apology.
Am I correct in assuming the above to be accurate?
Thanks much,
Jeremy
The following is text from an online chat I had with an advisor at EA. We ran some diagnostics and determined that the issues were originating with my internet service provider. I highly recommend going through these steps with an online advisor to determine if your issues are the same as my own.
You are now ready to chat with Anshul.
http://d2ro3qwxdn69cl.cloudfront.net/documents/uotrace.exe
https://help.ea.com/en/article/how-to-uo-trace
Log in to help.ea.com. You can log in in the upper, right corner.
Click on Manage your Account > My Conversations or go to help.ea.com/en/my-conversations/.
Open the current Conversation you wish to attach a file to.
Click on "Attach files..." on the bottom right of your Conversation.
Choose the file you wish to attach and select "Open."
Be sure to write a note in the white box above the Attached files... and Add Comment buttons.
Click "Add Comment" to attach this file successfully.
You have high data lost in your connection.'
- ApprovedAnonymous11 years ago
Have been working with the ISP. Below is a message from them showing where we are at the moment. I guess at this point I'm returning to EA support to see what other solutions might be found. Need to study up a bit on what the latency issue is. I was also recently reading an article about connection issues like this being related to COM or PCI port assignment issues. Am going to try updating the BIOS on my motherboard to see if this might help.
More to come...
"Good Evening,
I'm sorry it took longer than usual to get back with you. Our Network engineer that usually handles these types of issues was unavailable. He did receive your tracerts and ping tests though. Here's the response he sent to me:
" I’ve tried pinging each of these addresses directly, as well as running a trace route to the farthest address. In each case, none of these devices appear to be responding to ICMP. If the devices will not respond to ICMP then the 100% packet loss might be explained by that. The important thing to observe would be the increase in latency. Fortunately the jump in latency is only like 130ms which isn’t great, but isn’t enough that would cause all that noticeable of an impact with standard services..."
I'm not sure what exactly your still experiencing in terms of connectivity, but so far they aren't really seeing anything network related that would be the cause of it. From what I gather. Those hops in the tracert that register 100% just won't register the pings for some reason, but he doesn't think this is affecting service adversely as the latency is the real thing to look at. If you would like to troubleshoot further, just give us a call. Thanks!
--Ernest"