Hi ooalioo,
For all Account & Billing related issues we do need you to contact an EA Game Advisor for assistance.
Please log in with your Origin account and then choose "Product", "Category" and "Platform" to see the contact options.
Thanks,
Barry.
I have the same problem. I am 13 and legally allowed to have my own gmail account yet I go to the customer service online chat thing and he said I have an underage account. What? You have to be eighteen to own Sim City 5?
It's not Origin, it's the government. It's illegal to buy for someone who is underage. Hear that? Its illegal.
What I don't understand is why don't they (Origin) do what Steam does and ask for your age depending on what game your buying.
If you're receiving an error restricting you from access to areas--or the entirety--of your any of your games due to any sort of "Underage Error," this is caused by a problem with the Date of Birth on your Xbox LIVE account, which was entered during registration.
Unfortunately, our team is unable to assist with errors of this nature as they originate with your Xbox and its configuration, rather than the game being played.
For more information on Xbox LIVE online safety and privacy settings and child account settings (set by Xbox for users under the age of 18), please go here.
Please know that changing the parental permissions and other settings does not guarantee access to the servers, as Xbox may still deny access based on the age on the account. For further assistance or information regarding this error, please contact Xbox Support.
-_- Really.... 1995 and i cant use my free game time for Battle Field 4? What is this world...
hey I really need help fixing my problem I'm 24 * years old and the origin banned my fifa 16 online feature due to age restriction ? WTF is this ...
I've been locked out of this * 3 days now. get this fix asap..
DICE TeamYou are definitely posting on the wrong board.
As for banned accounts, follow the steps in this article:
http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/
We are unable to provide you more assistance than that via the forums.
Please explain to me how being a PC user with an Origin Account I can get my son access to online features for Star Wars Battlefront; we are non-US residents i.e. it seems we can't even get online support/ help desk calls! Somehow buying the game was easy, getting to play it - not so!
DICE TeamPlease contact a Game Advisor if you want to make any account changes. You can setup a contact with us by using the below steps:
1. Go to https://help.ea.com/en/contact-us/new/ -- do not use a mobile device to contact us
2. Select your country from the upper left corner. If it isn't listed, try US or UK for a Chat option
3. Select Game, click Next
4. Select Platform, click Next
5. Select Topic and Issue and give a description, click Next
6. Select the method in which you want to contact us
7. Some contact options might not be available depending on the timing of your request. Using a voIP such as Skype to contact us is also a valid option
Doesn't work? Select another game, topic or issue. You can also press F5 to reload the page or try another browser.
Unable to login on your account? Click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.
Thanks, Tom; But the online support form only leads to a "Call Me" options which applies to people in North America ONLY! So sitting as a customer in Dubai how can I get in contact with someone who can get the online features of StarWars Battlefront enabled for me, so my son may enjoy the product I purchased fully? Could we please simply have written guidance on how to change the age settings of my sons Origin Account, and receive a contact phone number I can call for further advise? Thank you.
ive tried that ... it does not work..
