Promo active! Tuner Trials All Access - Why always on Monday?
EA, any idea why are you doing this in this way? I love it, it is great promo, but I can't figure it out why it is always on Mondays, since I remember. 0_o
Forum Discussion
@THEJAJO wrote:
Every time I enter a request on FM support site, they suggest me to post here. I'm really confused. 0_o
@THEJAJO I have two ways to describe this.
Nice way: Firemonkeys support redirects you to Answers HQ for you to get help from players that have knowledge of the game and / or had experienced the same issues as you do.
Blunt way: Firemonkeys support redirects you to Answers HQ just to get rid of you.
Any developers of any game don't visit Answers HQ. They only look at posts in the official forums and reddit.
The only people here are players (Regular members, Champions, Heroes) and Answers HQ community managers.
The AHQ community managers look at AHQ as a whole. They don't specialize in any game out there.
@TheRealJony thank you for explaining this.
I must admit this is indeed strange. Beyond strange. After all, these Answers HQ forums are hosted on EA servers, under the URL "answers.ea.com"...
So if EA developers are not looking at these forums it says a lot about EA as a company and about how much they care about their customers!
I also had the "privilege" to open a support ticket with FM, only to be told to go and look for answers here.
And to be honest, the more I read about EA in these forums, and with every update they release, the more I am determine not to spend a cent on this game.
@yud111 wrote:
So if EA developers are not looking at these forums it says a lot about EA as a company and about how much they care about their customers!
@yud111 I have a correction to make.
The devs don't look at any forums at all. It would be extremely rare for a dev to even make a post on a forum.
While the devs are developing the game(s), there are people that look at the forums and communicate between both the players and the developers.
That's where the community managers come in.
The communication between the players and the devs goes like this:
Players > Community Managers > Developers
Developers > Community Managers > Players
So when I said "Developers" from my previous post, I really meant "Game community managers".
@TheRealJony wrote:
@THEJAJO wrote:
Every time I enter a request on FM support site, they suggest me to post here. I'm really confused. 0_o
@THEJAJO I have two ways to describe this.
Nice way: Firemonkeys support redirects you to Answers HQ for you to get help from players that have knowledge of the game and / or had experienced the same issues as you do.
Blunt way: Firemonkeys support redirects you to Answers HQ just to get rid of you.
Any game community managers of any game don't visit Answers HQ. They only look at posts in the official forums and reddit.
The only people here are players (Regular members, Champions, Heroes) and Answers HQ community managers.
The AHQ community managers look at AHQ as a whole. They don't specialize in any game out there.
@TheRealJony thank you for explaining this.
Either way the current situation is unacceptable.
Any company that hosts support forums does so in order to assist its customers. Reps of the company always participate in the conversations and provide assistance.
This is not the case with EA.
They do not participate in the General Discussion section and they do not assist in the Technical Issues section. At best you are told to open a case with FM, who often tell you to look for the answers here.
It's people like yourself, Unicomessina and others that provide the real help.
As I said - unacceptable.
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