Promo Code

Here is my problem. I've received an email from you guys roughly 2 days ago saying to take a survey and I get a $20 off my next purchase promotional code offer. So I did the survey, got the promo code. Read the restrictions which were these:
THIS OFFER IS BEING ISSUED TO YOU FOR PROMOTIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE A CREDIT, CHARGE, DEBIT OR GIFT CARD. OFFER EXPIRES OCTOBER 21, 2012. DISCOUNT CODE EXPIRES OCTOBER 21, 2012. GOOD ONLY FOR NEW PURCHASES OF $19.99 OR MORE FROM THE ORIGIN STORE AT WWW.ORIGIN.COM AND THE ORIGIN CLIENT SOFTWARE (WWW.ORIGIN.COM/ABOUT). EXCLUDES STAR WARS® THE OLD REPUBLIC™, PRE-ORDERS, GAMES RELEASED WITHIN 30 DAYS OF PURCHASE, VALVE GAMES, SELECT PARTNER TITLES DISTRIBUTED BY ORIGIN, VIRTUAL CURRENCY AND GAME TIME CODES. VALID IN U.S. AND CANADA. OFFER MAY NOT BE SUBSTITUTED, EXCHANGED, SOLD OR REDEEMED FOR CASH OR OTHER GOODS OR SERVICES. MAY NOT BE COMBINED WITH ANY OTHER OFFER, GIFT CARD, REBATE OR DISCOUNT COUPON. PRODUCTS SUBJECT TO AVAILABILITY. RETAILERS, DISTRIBUTORS AND EMPLOYEES OF ELECTRONIC ARTS INC. AND THEIR AGENCIES/AFFILIATES ARE NOT ELIGIBLE. LIMIT ONE OFFER PER PERSON. VOID WHERE PROHIBITED, TAXED OR RESTRICTED BY LAW.

so i chose need for speed hot pursuit, and when i entered my code it said it wasn't valid. I tried it today, the code should still be valid. Need for Speed hot pursuit is $19.99 which is the minimum amout for the code to be valid. I dont know why its not valid when this offer was sent by your team. Can someone please help me?