Hero+

Re: Can't get past the intro

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

I am really sorry you have this problem! ☹️

I would try this:

1) Unplug all USB devices from your computer except Keyboard;

2) Do clean boot like this https://help.ea.com/en/article/how-to-clean-boot-your-pc/

3) Start the game & remap all keys manually (yes, do it "Key" by "Key"). The keyboard settings are here: