DICE TeamPlease take a look at this thread for pre-order and deluxe content:
As for the issue with stuff resetting, it might be caused by connection issues as I have seen that happen before. Please make sure you check all steps from our troubleshooting guide:
Report back to me if that solves your issue or if you have further questions. Should you still run into further issues, I can get this investigated.
--Tom
I've already been sent to those links already from EA Support and it does nothing to solve my problem. I downloaded everything that is needed. It's not like I never had the content to begin with. Everything work fine the first couple days playing the game. I had the BMW in my garage, I tuned it and all. It's the fact now that the game isn't recognizing that I have the Deluxe Edition so I don't get the 10% off like I should be and all my parts are gone. I can not access the parts I found or unlocked at all. The only cars that are getting reset are the 2 cars I started out with which were the Subaru BRZ Premium and the BMW M3 E46. How is it my system is at fault when in order to play the game you have to log onto the Need For Speed Network? The only 2 options I have now are either restarting the game over from the beginning or sell the game.
DICE TeamAre you sure you tried these steps:
The above steps are aimed at solving the exact issue you are experiencing. If that does not help, I will have to raise this issue for you to have it investigated further.
--Tom
DICE TeamThank you for the confirmation, I will have this investigated.
DICE TeamIf possible, could you gather a proof of purchase of your Deluxe version of the game and contact a Game Advisor again? They will replace the Deluxe contents and that should fix your missing items. You might have to check the Playstation store for the free download again, afterwards.
Make sure to state on the phone that we send you over so they know why you are asking for this. Please let me know how it went!
--Tom
DICE TeamThe only suggestion I have is to contact a Game Advisor as this could be an issue with the content rights on your account.
