Re: Keyboard doesn't work after opening the lid

Hi Sir,

Yes, I could use these control keys when outside of the game.

I changed the key control setup but the issue still occurred.

Hi sir,

Have any updated about the keyboard doesn't work issue??

@PPQQTTCC01

Check for any available Windows Updates and then retry after installing those.

If the problem continues, please post your Dxdiag report here as there may be something in there we can advise you on.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks.

Hi Sir,

I already updated to the latest windows hotfix, this issue still occurred.

Please help to check the attached DxDiag report.

@PPQQTTCC01

Thanks, there is nothing obviously at fault in your Dxdiag report.

It may be worthwhile taking a look at your shutdown/sleep/hibernate settings as those options are clearly related to your issue:

https://support.microsoft.com/en-ie/help/13770/windows-shut-down-sleep-hibernate-your-pc

Hi,

My laptop power option setting is OK.

I can reproduce this issue with my friend's laptop.

Is this game's design issue?